Policy

Refund / Cancellation Policy

The website does not take payment online. Any payment is agreed before work starts.

Before work starts

If you cancel before we have started the agreed work, we confirm that in writing. Any amount already paid for work that has not started is returned, unless a different written agreement says otherwise.

After work has started

Work already completed is not refunded automatically. If a project stops part-way, we confirm in writing what has been done and what, if anything, can be returned.

Care plans

A care plan can be stopped before the next period begins. The current period is not refunded once it has started, because hosting and the listed checks are already in place.

Last updated 11 November 2026.